Modern technology helps hotels meet guest demands. It also helps them optimize resource use, cut staff work, automate tasks, and boost profits. Statistics show that 65% of hoteliers think IT is needed for hotels. They need it to fight labor shortages and attract skilled workers. We discuss which technologies a hotel cannot do without, how they work and why they are needed.
PMS systems
PMS (Property Management System) is a cloud-based software that is an essential tool for managing a hotel's room inventory. Tracking and collecting booking data in Excel or on paper was used in the past. It is time-consuming and error-prone. It does not let the hotel operate well and grow in the market. Both large hotels and small hotels need such a system as it saves time, optimises resources and therefore helps to increase revenue.
The hotel website sends booking data to the PMS. The PMS displays the number of occupied and available rooms. It lets you change categories if needed and emails notifications to guests.
The hotel website sends booking data to the PMS. The PMS displays the number of occupied and available rooms. It lets you change categories if needed and emails notifications to guests.
Personnel Management System
The reputation of a hotel and the satisfaction of its guests depend on the work of its team. Therefore, communication between departments must be quick and convenient so that guest requests can be responded to immediately, tasks can be assigned to staff and the status of fulfilment can be tracked, such as when a room is cleaned and new guests can check in. A staff management system can do all this - according to Hoop, our product helps a hotel save up to 40% of shift time. Also, the hotel management system speeds up requests. It improves communication between departments. It lets you monitor all workflows electronically. You get reports and see stats on popular requests.
Electronic menu for booking services
Nowadays, more and more people want to order services online. Hotels need to take this trend into account and switch to online guest services, be it ordering food for a room, booking a spa or other services.
Hoop's solution is the GoodStay service, an electronic menu available to users by scanning a QR code. Guests can book hotel services anytime without making extra calls. This eases staff work. They don't need to take orders, process them, clarify details on the phone, or discuss menu items.
The app collects data about guests' preferences and their orders. It tells users about promotions and personalized offers. These things can increase the average check by 20%. Hoop helps increase room service orders, analyse sales and get customer feedback.
It is also an environmentally friendly and cost-effective solution as hotels do not need to print and regularly update room service menus.
Hoop's solution is the GoodStay service, an electronic menu available to users by scanning a QR code. Guests can book hotel services anytime without making extra calls. This eases staff work. They don't need to take orders, process them, clarify details on the phone, or discuss menu items.
The app collects data about guests' preferences and their orders. It tells users about promotions and personalized offers. These things can increase the average check by 20%. Hoop helps increase room service orders, analyse sales and get customer feedback.
It is also an environmentally friendly and cost-effective solution as hotels do not need to print and regularly update room service menus.
Self-check-in technologies for guests
According to recent data, 73% of guests are more likely to stay at a hotel that offers self-service technology. Contactless check-in is another solution that makes the interaction between hotel and guest more convenient. Customers no longer have to wait their turn at reception to receive their room keys. If the hotel uses an electronic reception, guests can check in themselves and access their room via their mobile device at check-in. Online reception also saves staff work at reception.
Offering the choice between using an electronic solution and sticking to habit is important. The one who offers this choice will win.
Offering the choice between using an electronic solution and sticking to habit is important. The one who offers this choice will win.
Conclusion
Investing in IT helps hotels solve many problems. These include poor staff communication, errors in operations, declining guest loyalty, and poor protection of customers' data. Additional services and systems are necessary for the hotel industry to boost profits, increase competitiveness and improve service quality.
