Digitise hotel operations
Ensure fast exchange of information between services
Enhance internal communications
User-friendly
interface
Enhance brand standards & build customer loyalty
Boost brand reputation
Control standards & discover areas for improvement
Reduce number of errors
Everything
on one screen
Easy management
reporting
Value for your hotel
Optimise hotel operations
Centralise daily operations with Hoop task manager, increase staff efficiency and have all tasks in one place
Improve staff training and maintain brand standards
Use digital solutions for onboarding, training and workflow management to maintain brand standards and control
Improve shift handovers and housekeeping
Ensure seamless shift transitions with digital handover and significantly reduce housekeeping allocation times from 60 to 10 minutes
Streamline customer feedback and inventory management
Enhance service, and accelerate inventory management and ordering via digitalization to meet departmental needs quickly
Transparency & Cost-efficiency
◎ Fast exchange of information between services
◎ Task manager with reminders and alerts
◎ Guest request tracker
◎ Detailed service reporting and analysis
Standardisation and training
◎ Task templates for quick and easy engagement
◎ Mobile checklists for on-the-go management
◎ Error reduction and standard control
◎ High-quality guest service monitoring tool
Kirill Badikov
Lotte Hotel Head of the Front Office
It was extremely important for us to find an application that allows all departments to communicate easily and avoid communication and application errors.
Hoop is not just a task manager for operational departments, it is also a unique tool that greatly reduces the workload of all employees.
What’s inside
Housekeeping Task Manager
Reports & analytics
Loading staff with additional tasks
Deadlines overview and control
Visibility of all operations
In-depth statistics and tasks review
Identify and manage weak spots
Staff schedule optimization
Guest requests tracking online
Automatic priority change for cleaning tasks
Hotel operations efficiency analytics
Quickly make vacant rooms available for booking again
Repair tasks
Cleaning progress tracking
Processes visibility & management
Task manager with checklist and notifications
Hotel maintenance service work review
Tracking guest requests
Analytics of all hotel operations: housekeeping management & engineering tasks
Transfer of tasks, breakdowns and guest requests
Auto assign tasks to team members
Flexible settings & Defining task categories
Task assignee virtual dialing
Notifications of overdue tasks
Escalation notifications to senior managers
Multi-level notifications and tags
Notifications and reminders
Mobile checklists
Pictures and comments attachments
Task templates
Task creation with voice
Task history and statuses
Setup in 5 days
Requires minimal hotel staff participation. Full support of the launch.
Inception meeting
We’ll gather all the information needed for the launch
Setting up accounts
We’ll create and set up accounts for all employees and verify everything works
Launch
We'll schedule a launch date and assign an expert to support you
Training
We'll train your employees and share all the hints
Hoop Blog