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Simplify your hotel. Amplify the experience.
Run operations, engage guests, and unlock new revenue streams — all in one place
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Hoop is an all-in-one hotel solution for hotel operations, guest experience, and team communication
Meet Hoop

Guest Experience Platform

Digital guest communication and service ordering. Guests can message your team, order room service, and request services with a few taps.

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All-in-One Hotel Operations System

Streamline daily operations. Manage all hotel tasks in one place with Hoop’s task manager. Save time, stay organized, and boost team efficiency.

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AI-powered Reputation Manager

Boost your online reputation. Collect more reviews on key platforms, track department performance, and turn guest feedback into actionable insights.

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$115K
extra annual revenue per hotel
30%
higher average order value from upsells
3×
faster staff onboarding with digital checklists
Discover how Hoop transforms hotel operations, revenue generation, and guest experiences.
Why hotels choose Hoop
Lotte Hotels & Resorts

"We take full advantage of Hoop's comprehensive functionality. The reporting format has been particularly valuable — we can analyze maintenance requests by room, and when we see patterns in frequency, we know which rooms need special attention. This helps us keep our rooms in perfect condition for our guests."

Victoria, Guest Relations and Concierge Manager
Marriott Imperial Plaza

"We have different types of guests — some prefer personal interaction with staff, others prefer digital communication.

Hoop became a convenient channel that lets everyone choose their most comfortable way to order services and communicate with our staff."

General Manager, Marriott Imperial Plaza
Pentahotel

"We received over a thousand orders through Hoop in just two months with no financial investment from the hotel.

Guests love the convenience, and phone orders decreased dramatically compared to digital orders."

Ann, Operations Director, Pentahotel
Ring Premier Hotel

"Our staff immediately noticed how much more organized their work became with Hoop.

We eliminated countless confusing chat groups and moved all communication to one platform where nothing gets lost. Now we never miss guest requests or lose track of important tasks."

Helen, Front Office Manager
Best Western

"With Hoop, we reduced task completion time, eliminated internal conflicts between staff due to poor communication, and increased efficiency through properly prioritized tasks.

Both management and staff appreciated the positive impact we could see in the system reports."

Hotel Manager, Best Western Hotel Group
Artstudio Hotels

"With Hoop, we always know where items like cribs are located and when they need to be removed. We don't need to remember anything or scroll through chats.

The integration with our booking system means when a guest checks out, cleaning tasks appear automatically, and rooms become available for booking immediately after completion."

Eugen, Chief Operational Officer
Cosmos Collection

"Through Hoop, guests can book any activity we offer — horse riding, spa sessions, shooting club time — in just a few clicks.

We don't replace our classic concierge service, but guests love having the choice to order online or speak with staff. The digital ordering is so seamless that guests get the same premium experience either way."

Igor, Cosmos Collection CEO
Four Elements Hotels

"Digitization is a competitive advantage for hotels today. Hoop helps our team organize work, free up time for guest interaction, and actually enjoy their jobs more. We especially value tracking room status — occupied, available, or awaiting deep cleaning, all in real time."

Ann, Executive Director
Alean Collection Resort Hotels

"We analyzed key metrics and saw significant improvements: average response time to guest requests dropped by 37%, guest satisfaction with 'speed of request resolution' increased by 0.6 points on a 10-point scale, and task transparency within departments improved dramatically."

Andrew, Head of Business Development
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Learn how it can work for you
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Sales channel in every room

◎ Convenient room service with digital menu
◎ Customisable personalisation and promotional tools
◎ Engaging stories and interactive banners
◎ Easy booking of hotel amenities

Turn every guest into higher revenue

  • All services in one digital menu — spa, breakfast, transfers, tours
  • 30% higher average order value through personalized recommendations
  • $57K–$85K yearly from automated upsells and early/late checkout

Slash labor costs without cutting service

  • Save $130K yearly through process automation
  • 3x faster staff onboarding with digital checklists
  • Reduce costly mistakes through digital oversight

End the chaos of multiple tools and scattered messages

  • All guest messages unified — WhatsApp, SMS, email, and chat in one inbox
  • AI assistant handles routine requests automatically, freeing up your staff
  • Smart task routing ensures the right person gets the right task instantly

Enhance reputation and loyalty

  • AI tracks all reviews across TripAdvisor, Google, Booking.com
  • Faster issue resolution prevents negative reviews
  • Sustainable digital image attracts 45% more eco-conscious travelers
  • Personalized service creates repeat customers

The challenge
Guest requests lost in WhatsApp threads. Room status reported in person. Chaos peaked during high season with delayed check-ins and frustrated teams.
Real results in just weeks with Hoop
  • 50%+ faster task resolution across all properties
  • 5-point guest satisfaction increase in cleanliness and responsiveness
  • Ahead-of-schedule room turnarounds during back-to-back peak weekends
  • Calmer, more organized staff with clear daily structure
Full story
From chaos to clarity: Touch Down story
Why you should try
Built by hoteliers for hoteliers
20+ years in hospitality since 2005. We understand your daily challenges because we've lived them.
One platform for ops + communications
Stop juggling 5+ tools. Hoop unifies all guest messages, task management, and hotel operations in one place.
Enhance, don't replace
Unlike PMS replacements that take months and disrupt everything, Hoop works with your existing system. No migration risk, no operational downtime.
Implementation in days, not months
3-day setup vs. 6+ months with competitors. Your team starts
seeing results immediately, not next quarter.
"I used to write reminders on my hand, now I just open the app."
Head Housekeeper, Hoedspruit Hotel
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